1. Information We Collect

1.1 Personal Information

• Account Information: Name, email address, phone number, company details
• Payment Information: Billing address, payment method details (processed securely by our payment partners)
• Communication Data: Messages, support tickets, feedback

1.2 Technical Information

• Device Information: IP address, browser type, device type, operating system
• Usage Data: Pages visited, features used, time spent, click patterns
• Mobile App Data: App version, device identifiers, crash reports, performance data
• Cookies & Tracking: Session cookies, authentication tokens, analytics cookies

2. How We Use Your Information

• Provide and maintain our services
• Process transactions and send transaction notifications
• Send technical notices, updates, security alerts
• Respond to comments, questions, and provide customer support
• Monitor and analyze trends, usage, and activities
• Personalize and improve our services
• Send promotional communications (with opt-out option)
• Comply with legal obligations in UAE and India

3. Data Sharing and Disclosure

3.1 Service Providers

• Payment processors (Stripe, PayPal)
• Cloud hosting providers (AWS, Google Cloud)
• Customer support platforms
• Analytics services (Google Analytics)

3.2 Legal Requirements

• UAE Federal Law No. 2 of 2019 (Cybercrime Law)
• India's Information Technology Act, 2000
• Court orders, legal processes, or government requests
• To protect our rights, privacy, safety, or property

3.3 Business Transfers

In connection with any merger, sale of company assets, or acquisition, your information may be transferred.

4. Data Storage and Security

4.1 Data Locations

• UAE Data: Stored in Middle East AWS regions
• India Data: Stored in Asia Pacific AWS regions
• Global Data: May be processed in other jurisdictions with adequate protection

4.2 Security Measures

• Encryption of data in transit (SSL/TLS) and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Regular data backups and disaster recovery procedures

5. Mobile Applications

5.1 Android (Google Play)

• Network access for functionality
• Storage for file operations
• Camera for document scanning (if applicable)
• Location for location-based services (with user consent)

5.2 iOS (Apple App Store)

• Request user consent for data collection
• Provide privacy nutrition labels
• Implement App Tracking Transparency framework
• Follow Apple's Human Interface Guidelines

6. Your Rights

6.1 Access and Control

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete data
• Delete your personal data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

6.2 Regional Rights

• UAE Residents: Rights under UAE Federal Law No. 2 of 2019
• Indian Residents: Rights under India's Digital Personal Data Protection Act, 2023

7. Cookies and Tracking

• Authentication and security
• Preferences and settings
• Analytics and performance
• Advertising and marketing (with consent)

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

9. International Data Transfers

Data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place.

10. Data Retention

• Providing services to you
• Compliance with legal obligations
• Resolving disputes and enforcing agreements
• Legitimate business purposes

11. Changes to This Policy

We may update this policy. We will notify you of changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

• Email: support@acuteinfosolutions.com
• UAE Office: Compass Building, Al Shohada Road, AL Hamra Industrial Zone-FZ, Ras Al Khaimah
• India Office: Star Building Complex, Azhikode, Kannur, Kerala, India – 670009