1. Overview

This Refund Policy applies to all services and products provided by Acute Info Solutions across UAE and India.

2. Service-Specific Refund Policies

2.1 Custom Software Development

• Project cancellation within 7 days of agreement: 100% refund
• Project cancellation after development starts: Pro-rata refund based on work completed
• No refund after project completion and delivery

2.2 SaaS Subscriptions

• Monthly Subscriptions: Cancel anytime - no further charges; No refund for current billing period; Service continues until end of paid period
• Annual Subscriptions: 30-day money-back guarantee; Pro-rata refund after 30 days (minus used portion); No refund for violations of Terms of Service

2.3 Mobile Applications

• iOS: Refunds handled through Apple App Store
• Android: Refunds handled through Google Play Store
• Follow respective platform refund policies

2.4 Consulting Services

• Pre-paid consulting: Refund for unused hours
• No refund for completed consulting sessions
• 48-hour cancellation notice required for refund

3. Non-Refundable Items

• Custom development work already delivered and accepted
• Digital products downloaded or accessed
• Services rendered and completed
• Setup fees and one-time charges
• Third-party costs and licenses

4. Refund Process

4.1 How to Request a Refund

• Contact our support team at support@acuteinfosolutions.com
• Provide your account information and reason for refund
• Allow 3-5 business days for processing

4.2 Refund Timeframe

• Approval decision: 3-5 business days
• Payment processing: 7-10 business days
• Credit card refunds: 5-7 business days to appear on statement

4.3 Refund Methods

Refunds are issued to the original payment method. Alternative methods may be used if original is unavailable.

5. Special Circumstances

5.1 Service Interruptions

For extended service outages (more than 24 hours), we provide service credits or pro-rata refunds.

5.2 Billing Errors

In case of billing errors, we will promptly issue corrections and refunds.

5.3 Dissatisfaction with Service

We encourage you to contact support first to resolve issues. Refunds may be offered at our discretion.

6. Regional Considerations

6.1 UAE Customers

This policy complies with UAE Consumer Protection Laws and electronic commerce regulations.

6.2 India Customers

This policy complies with India's Consumer Protection Act, 2019 and e-commerce guidelines.

6.3 International Customers

Refund requests are handled in accordance with the laws of the United Arab Emirates.

7. Digital Products & Apps

7.1 App Store Compliance

• Apple App Store Review Guidelines
• Google Play Developer Policies
• Respective platform refund mechanisms

7.2 In-App Purchases

Refunds for in-app purchases are handled through the respective app stores according to their policies.

8. Cancellation Policy

You may cancel services at any time through your account dashboard or by contacting support.

9. Changes to Refund Policy

We may update this policy. Changes become effective upon posting. Continued use constitutes acceptance.

10. Contact Information

• Email: support@acuteinfosolutions.com
• Support: support@acuteinfosolutions.com
• Phone: +971-52-197-3031 (UAE) / +91-9656-770-343 (India)